Stony Brook’s Facilities & Services (F&S) team is committed to keeping the campus community safe. This fall, F&S leadership will deliver several new customer service-focused initiatives in an effort to more proactively engage with the campus community, while continuing to ensure a safe working environment.
“My team and I recognize and understand the imperative for honest and transparent communication with our campus community.” stated Dean Tufts, Vice President for Facilities & Services. “We’ve established innovative ways of updating the campus community, tracking experiences, and incentivizing feedback that will ultimately help guide our operations to create a consistent and engaging Stony Brook experience for every person on campus.”
The F&S website has been overhauled to include an improved user-lead experience with easier navigation, real-time facilities alerts, and a new campus construction map that displays current and future campus improvement projects. The map will soon include pertinent information impacting larger groups on campus such as power outages, road closures or facilities repairs.
FIXIT Work Order Performance Metrics
To better track performance data on work orders completed through the University’s FIXIT system, F&S has created several Tableau dashboards that will provide leadership with real-time metrics to make informed decisions on resource allocation, enact process improvements, and quickly reorganize labor resources. These metrics will ultimately be integrated onto the F&S website to increase data visibility across all levels and departments at Stony Brook.
Innovative Partnership with the Faculty Student Association
To gather a greater velocity of feedback from Stony Brook’s students, faculty and staff, F&S developed a brief customer feedback survey that will be sent via email once a work request submitted through the University’s FIXIT system is completed. In partnership with the Faculty Student Association, each month, one survey participant will be randomly selected to receive a $25 gift certificate to the Shop Red bookstore on Stony Brook’s main campus.
To learn more about Facilities & Services, visit stonybrook.edu/facilities.