STONY BROOK, N.Y., April 9, 2019: Stony Brook University has appointed Nicole Rossol as Chief Patient Experience Officer, effective February 7.
The Chief Patient Experience Officer is a newly developed, critical position for Stony Brook University Hospital. In this new leadership role, Mrs. Rossol will be responsible for the design and implementation of a comprehensive strategy to drive and foster an organization-wide culture of patient- and family-centered care practices at every touchpoint to improve the patient experience. She will also be working with staff at all levels to instill a culture of patient engagement, ownership and awareness of performance metrics across the organization.
Mrs. Rossol joins Stony Brook from NYU Winthrop Hospital, where she served as Patient Experience Officer and implemented organization-wide patient experience design and strategy for the hospital, physician practices, and outpatient and ambulatory services. During her tenure there, she redesigned the operations of the patient relations department, launched a hospital concierge program and implemented an enhanced patient rounding model designed to improve performance and increased Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) metrics. Prior to that, she was the Director of Patient Experience at St. Francis Hospital in Roslyn.
“SBUH has dedicated caregivers and physicians who put patients first and deliver high quality care,” said Ernest Baptiste, CEO. “The creation of this new position will enable us to identify and integrate all of the programs and initiatives so there’s consistency to ensure that the patient experience throughout SBUH matches the high level of care we provide. We are excited to have Nicole join our leadership team because she has a proven track record of partnering with staff at all levels to create an environment where every patient and their loved ones feels cared for and cared about.”
“I’m excited about being the inaugural Chief Patient Experience Officer and having the opportunity to work with staff at all levels to develop and implement innovative and creative programs that will provide an exemplary experience for the patients and families of Stony Brook University Hospital,” said Nicole Rossol.
Mrs. Rossol received her Bachelor of Science in Health and Human Services from Boston University Sargent College of Health and Rehabilitation Sciences. She holds a Masters in Science Degree from Bank Street College of Education. She has served as Adjunct Faculty at Bank Street College of Education and on various national committees for The Association of Child Life Professionals.
She currently resides in Merrick, NY.
About Stony Brook University Hospital:
Stony Brook University Hospital (SBUH) is Long Island’s premier academic medical center. With 603 beds, SBUH serves as the region’s only tertiary care center and Regional Trauma Center, and is home to the Stony Brook University Heart Institute, Stony Brook University Cancer Center, Stony Brook Children’s Hospital and Stony Brook University Neurosciences Institute. SBUH also encompasses Suffolk County’s only Level 4 Regional Perinatal Center, state-designated AIDS Center, state-designated Comprehensive Psychiatric Emergency Program, state-designated Burn Center, the Christopher Pendergast ALS Center of Excellence, and Kidney Transplant Center. It is home of the nation’s first Pediatric Multiple Sclerosis Center. To learn more, visit stonybrookmedicine.edu/sbuh.
Dear Ms. Rossol,
HELP! We are having the most difficult patient experience at ELIH-Stonybrook. My wife, Patricia Hascoat, (admitted Thurs, 8/8) has had an awful experience with one admitted mishap after another. This includes horrible care in emergency room, and zero accountability from what doctors are saying. And added to this is a time lapse of 36 hours to read and provide patient communication on an MRI, after ELIH staf admitted the radiology file was mistakenly never submitted to Stonybrook general. My wife has asked to be medically discharged so she can receive proper care at another facility. My number is(631) 655-8870. Thx, Tom Cunneen